Your mobile phone number will now be updated. If you opt for the text, you will be presented with the following screen:Įnter the code you receive via text, and click ‘Next’. Please note: If you opt to be called, you will be asked to press the ‘Pound’ button. You will be prompted to enter your new phone number, and select whether you would like to receive a text (through which you will receive a code) or a telephone call. Next to the ‘Phone’ method, please click ‘Change’. You will then be presented with the following screen: You will receive a notification to your mobile phone, please confirm then on your computer screen, you should now see ‘Notification Approved’.ħ. You will be asked to approve your sign in, please approve this using the authenticator app on your mobile phone. Hold your phone to your computer screen to capture the QR code. If you are prompted to allow ‘Authenticator’ to take pictures and video, please select ‘ALLOW’. On your mobile phone, please tap ‘Scan a QR code’. Open the App on your phone and you will see the following screen on your computer:Ĭlick ‘Next’. If you have not already acquired the app, this can be found on the App Store (iPhone) or Google Play Store (Android Phone).Ħ. Once the app has been downloaded, please click ‘Next’ on your computer. You will be prompted to download the authenticator app to your mobile phone. You will then see a drop-down list of methods, please select ‘Authenticator App’ and click ‘Add’. You will then receive confirmation that your authenticator has been deleted.ĥ. Click ‘Add Method’. On the ‘Microsoft Authenticator’ line, please click ‘Delete’. You will be presented with the following screen: You will then receive a text message with a code, please enter the code on your computer when prompted. Please click the ‘Text +XX XXXXXXXX’ option. Please click, ‘Sign in another way’. You will be asked to verify your identity. You will be asked to approve your sign in. If you have kept your device but changed your mobile telephone number, please skip to part 7. In this instance, please click, ‘Use your password instead’ and enter your password.ģ. You will now see the below screen, asking to approve your sign in request:Ĥ. If you have changed your device but retained your mobile telephone number, please continue. If this is the case, please do so.Īlternatively, you may be presented with the below screen: You will be asked to sign in, please use your k Number, followed by (example: At this stage, you may be asked to enter your password. Open your web browser and navigate to .uk.
Please note, if you have replaced your mobile device and changed your mobile telephone number, you will need to make a request to have your MFA reset by the IT Service Desk.ġ. If you have replaced your mobile device or changed your mobile telephone number, this process is required to retain access to your KCL Account. Guide to Resetting MFA (Multi Factor Authentication) on a KCL Account
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